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Admissions, Marketing & Communications in Independent Schools

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Head of Admissions / Registrar

We are seeking to appoint an engaging and highly organised Head of Admissions / Registrar to work with and report to our Director of External Relations with specific responsibility for leading, motivating and managing the Admissions Team and ensuring the delivery of all aspects of our admissions processes, targets and objectives across the whole school (College and Prep), in line with relevant policies and our strategy.

The successful candidate will join Fettes College at an exciting time and will have the opportunity to play a key role in updating processes and repositioning the Admissions Team to integrate our services and deliver on strategy.

Fettes is flourishing and the role of Head of Admissions / Registrar is integral to maintaining the success of our boarding school intake.

You will ensure the Admissions Team delivers an efficient and effective service in an engaging and effective way for all stakeholders – ensuring our prospective families, feeder schools, and internal colleagues are provided with the information and support they need. For our prospective students and their families, we want the admissions experience to be an enjoyable one, which is warm and supportive right from their first contact through to the day the student enters the school. The role is full-time – 37.5 hours a week – including during school holidays. The position will attract an annual salary of up to £45,000 depending on experience and this is enhanced by the school’s generous holiday and staff benefits package.

Full details can be found in our application pack: https://www.fettes.com/news-events/vacancies/~board/all-vacancies/post/head-of-admissions-registrar

The closing date for this senior role is 12 noon on Monday 25th July 2022, with interviews being held within a fortnight of the closing date.

Applications including the details of 2 referees should be made via the Fettes College page on www.TES.com or via [email protected]. All applicants are asked to provide, as well as a CV, a covering letter setting out how you meet the person specification and what you feel you can bring to this role.

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Head of Admissions at My Online Schooling

Job title: Head of Admissions at My Online Schooling

Reports to: CEO
Collaborates with: Head of Marketing, Education Heads and Admissions Manager.

We pride ourselves on providing a personalised approach to each family and the individual needs of their children – every enquiry is potentially a new enrolment and is the future of My Online Schooling.

This is a crucial role serving a wide range of internal and external customers. Attention to detail and excellent administration skills are a must, as is the highest level of professionalism and customer engagement/care.

The Head of Admissions will be a strategic thinker, target driven and have the determination, and self-motivation and drive to maximize student numbers.

The Head of Admissions will work in collaboration with the Head of Marketing, and the Education leadership, to create and develop the Admissions strategies and the 5 year strategic development plan, to ensure that we attract and recruit students who will benefit from being part of My Online Schooling. Additionally, working closely with the Admissions Manager to oversee the team, ensuring implementation of strategy.

The Head of Admissions will be responsible for the management and operation of all aspects of student recruitment and forecasting from enquiry through to admission and will be working closely with the Head of Marketing and Educations Heads.
Job Purpose: As a leader in the School’s Admissions team, the post holder would be responsible for supporting the implementation of the school’s admissions strategy, including the maintenance of accurate data and preparation of summaries, statistics and reports as required.

Main Duties and Key Responsibilities
The Head of Admissions will be responsible for:
Day to day running of the Admissions Department and Liaising with the Admissions
Manager and coordinators
Designing and delivering an integrated and customer-focused sales approach, from initial contact and beyond.
Working with COO to ensure the school’s recruitment targets are met.
Projecting a welcoming, warm, positive, professional, and efficient face and voice that is representative of My Online Schooling.
Building long-term relationships with families.
Recording and reporting accurate and timely information on admissions and ensuring the data entered into the database is detailed and accurate.
Providing weekly stats to the COO, Head of Marketing and School Principal.
Maintaining all literature and publications relating to Admissions, to ensure that the format and content remains current
Collaborating closely with the Head of Marketing, to ensure that the website contains accurate admissions content at all times.
Working closely with key members of staff (Finance, Deputy Heads, SEN, EAL etc.) regarding concerns or queries with any potential applicants.
Liaising closely with Teachers, Heads of School and Administrative staff, to ensure the smooth transition/induction of new families, and support arrangements for new starters.
Liaising with Accounts regarding all new starters and leavers, ensuring that Admissions are aware at all times of class capacity, through close liaison with Education.
Attending regular meetings with the COO and Head of Marketing to discuss improvements to the Admissions process.
Effectively participating in initiatives to drive pupil recruitment and enrolment opportunities.
Working diligently with your team towards achieving targets.
Working closely with the Admission Team to ensure all incoming enquiries from prospective parents and international agents at all stages of the admissions process, are engaged with in a timely manner in consultation with the CEO, COO.
Working with the Admissions Manager to develop and optimise the admissions process. Working with the Education team (and other departments) to organise admissions events and follow up procedures.
Drafting all official communication, maintaining and developing relationships with key connections and prospective parents.
Maintaining accurate records for inspection visits.
Distributing timely information about prospective and new entrants to relevant staff.
Identifying ways of improving and developing the School admissions and enrolment processes.
Respecting, at all times confidentiality and complying with all relevant policies, procedures, and practices of the School and GDPR
Communicating regularly with the CEO and COO on all issues as they arise affecting prospective pupil enquiries.
Managing a wide and diverse range of individuals in a helpful and courteous manner, providing clear and correct information at all times.
Updates/amends our school offering, terms & conditions and policies that relate directly to Admissions.
Working with the admissions team and Hubspot Admissions Consultant on optimising the admissions process and communication

Personal Competencies and Qualities:

The successful candidate will possess the following competencies and attributes:

Relevant experience in a similar position.
A solid understanding of the independent and international school’s market.
High professional standards with meticulous attention to detail.
Dynamic and highly motivated.
Excellent customer service and communication skills with a genuine interest in people.
Self-motivated worker who can lead a sales and customer facing team in a fast-paced environment.
The ability to present a calm, courteous and professional image, at all times, whether on the telephone, video call or in person.
Able to interact and work effectively with colleagues at all levels.
Ability to meet deadlines, work under pressure and prioritise tasks.
Flexible approach to duties and working hours.
Self-motivated and confident to work independently.
Able to exercise discretion when handling confidential or sensitive information.
A team player with a positive outlook.
Ability to articulate the ethos, standards and aspirations of My Online Schooling
Good working knowledge of all MS packages and the ability to learn new systems.

Working for MOS

The successful candidate will be required to:

Always comply with the My Online Schooling OS Child Protection & Safeguarding Policy.
Promote and safeguard the welfare of the children and young persons they come into contact with or deal with.
Immediately report safeguarding concerns to the My Online Schooling Designated Safeguarding Lead (DSL).
Treat all sensitive information relating to pupils, fellow employees and the business of My Online Schooling as confidential.
Behave appropriately and professionally at all times with pupils, parents and colleagues.
Support the schools policies on Equal Opportunities.

Follow all of My Online Schoolings’ policies and procedures as appropriate and relevant to their post.

Essential:

Must have experience of using CRM Hubspot – particularly the sales, service and email marketing tools

Desirable:
Experience of School Management System iSAMs
Experience of Shopify

The role will encompass a blended approach to working, there will be the option to work from home, however there will be a minimum requirement of 3 days working out of our head office based in Edinburgh.

Please apply with your CV and cover letter to [email protected]

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Admissions Officer – Full-Time/ Temporary (Maternity Cover for one year)

We are looking for someone with excellent skills in customer service and office administration, who is a team player and enjoys going the extra mile, to temporarily join us as our School’s Admissions Officer.

You will be part of a small professional team responsible for the efficient management of the school’s pupil recruitment and admissions process. You need to enjoy working with people, be highly computer literate, have excellent writing and proof reading skills, and be happy to fulfil a wide range of administrative tasks.

Additional details (including job description, job particulars/person specification) along with an application form are available on our website:
www.stge.org.uk/about/vacancies/.

You are welcome to contact Olivia Lovely, HR Manager, for further information about this opportunity via 0131 311 8126 or [email protected].

Closing date: noon, Wednesday 21st April 2021
Interview date: Friday, 7th May 2021

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Head of UK Admissions

THE ROLE

Fettes College seeks to appoint a Head of UK Admissions who will be focussed on recruiting boarding and day pupils for both Fettes Prep and Fettes College from across the UK.

This is a key role in the admissions process and the successful candidate will need to reflect the ethos of Fettes, champion excellent customer service and be a highly credible ambassador. Admission to Fettes is competitive and requires the Head of UK Admissions to understand and implement the overall admissions strategy prioritising high-calibre prospective students. The Head of UK Admissions will work alongside the Head of International Admissions and oversee an Admissions Officer. Both Heads of Admissions report directly to the Director of Marketing & Admissions. A requirement of this post will be UK travel as well as potential attendance at evening and weekend events as required.
The Head of UK Admissions will be expected to:

  • Adopt & adapt current admissions processes prioritising efficiency
  • Build positive departmental relationships
  • Deliver a highly effective, forward-looking & customer focussed admissions function
  • Liaise with families from initial contact through to examinations and offer
  • Develop and maintain excellent relationships with all UK feeder schools
  • Ensure market-leading customer service
  • Collaborate with the Head of International Admissions and Director of Marketing & Admissions to discuss trends and strategic objectives in line with wider strategic plans
  • Monitor and evaluate performance to maximise conversions
  • Ensure exemplary data capture, understand, interpret and monitor it
  • Deliver against clear recruitment targets already set
  • Proactively work to convert families from enquiry to placement at Fettes

Applicants must have a strong track record working in a customer-facing admissions, recruitment or sales role. Experience in managing others would be beneficial.

The successful candidate will be confident, articulate, outgoing and comfortable working in a fast-paced, challenging and extremely rewarding role. They should be a pro-active selfstarter able to take the lead when required.

This is an ideal position for an ambitious and motivated admissions or sales professional.

PERSON SPECIFICATION

Essential skills and attributes required: • A credible ambassador • Team player • Smart and professional • ‘Can do’ attitude • Friendly, approachable and confident • Enthusiastic, mature, flexible and self-motivated showing integrity and resilience • High-level communication and presentation skills, both written and verbal • Strong planning and organisational skills • Demonstrable management skills with the capability to inspire others • The ability to build and maintain positive working relationships with all staff • Ability to lead change • A willingness to learn new ways of thinking and to try new approaches • Ability to think creatively and demonstrate initiative • Deal calmly with different situations as they arise • Understand and respect for the principles of confidentiality • High level drive and determination to succeed • Driven by targets without losing the personal touch

HOURS OF WORK

Full-time, 37.5 hours per week. Please note this role requires attendance at open days, other admissions related events and national travel, which will require evening and weekend working.

BENEFITS

The remuneration package will be competitive and will, to an extent, depend on the experience of the successful candidate.

You will be entitled to 30 days’ holiday during the School Year (September to August) plus 8 designated Public Holidays providing they fall outside of term time. Holidays will therefore ordinarily be taken outside term time and only during the term by exception and by prior agreement with the Director of Marketing & Admissions.

You will be opted into the Fettes Trust Non-Teaching Staff Pension Scheme after 3 months service. Further details will be outlined in the contract of employment.

Lunchtime meals may be taken in the Dining Hall free of charge during term time. Parking is free of charge within the campus grounds.

The hours of work are 8.30am – 5pm Monday to Friday, with one hour for lunch taken between 12.30 and 1.30pm. When visitors are able to come on campus again, the three members of the Admissions Department will equally share a Saturday morning rota with Friday afternoon off in lieu.

New staff at Fettes join a friendly and supportive team with a vibrant mixture of age and experience. We value every member of staff’s contribution to the life of the School.

APPLICATION PROCESS

To apply please submit your CV and a covering letter outlining your suitability for the role via email to: [email protected]

Please include details of your current salary and notice period.

If you would like further information prior to applying for this role Mrs Gemma Gray, Director of Marketing & Admissions is available for a zoom call or phone call by arrangement.

An offer of employment will be subject to two satisfactory references being obtained from your referees and a clean report being obtained on you from the Disclosure Scotland PVG Scheme in view of the contact you will have with children during your normal duties.

Closing date for applications is Friday 5th March and interviews will take place during week commencing 8th March.