Admissions Registrar (Maternity Cover)
Admissions Registrar (maternity cover)
One year contract, starting April/May 2021.
The Moat School is a thriving independent day school in Fulham and has recently opened a Sixth Form Centre near Ravenscourt Park, Hammersmith.
It welcomes pupils aged 9-18 years old and offers specialist support for dyslexia, dyspraxia and other specific learning difficulties. We believe that such learning differences should not be a barrier to success.
Hands-on, practical subjects complement the academic curriculum and the wide-ranging enrichment activities give pupils the opportunity to build self-confidence and self-belief. At the heart of The Moat’s success is individual focus; pupils are given every opportunity they need to achieve and to experience success.
We are seeking to appoint a highly organised Admissions Registrar to manage the pupil admissions process and assist prospective families who are looking to join The Moat School. The Moat School is part of the Cavendish Education group.
The ideal candidate will be characterised by a willingness to go the extra mile in order to ensure customer satisfaction and will have a natural capacity for creating an exceptional first impression. You will be energetic and self-motivated, possessing sound organisational and administrative skills.
With an excellent eye for detail, and the skills to create and use effective systems and procedures, as well as a calm and empathetic nature, you will join a team whose aim is to genuinely transform the academic expectations and achievements of children with dyslexia, dyspraxia and similar unique learning profiles.
The Headmaster of The Moat School and dotted line to the Marketing & Admissions Director of Cavendish Education.
Key Internal Contacts and Relationships:
SLT, SENCo, School Administrator/s, Marketing, Bursar, Teaching Staff, Support Staff.
The Admissions Registrar will also be expected to form relationships with local feeder schools, education agents and placement consultants, Local Authorities, Governors, the Director of Marketing and Admissions, and other schools and Admissions/Marketing personnel in the Cavendish Group.
To work with the School’s senior leaders to formulate a successful pupil recruitment approach including the requirement to meet, monitor and report on pupil recruitment targets
To identify and lead on all aspects of the admissions process with a view to maximising enquiries, tours and joining pupils; to professionally evaluate all aspects of the admissions process and to make recommendations for improvement
To lead all contact (whether telephone, written, face to face etc) between prospective parent/s and/or Local Authorities and the school throughout the entire admissions process, demonstrating understanding and empathy, and setting high expectations with regards to professionalism and customer care
To act as the face and voice of the school at all times; to recognise and act upon opportunities to maximise the promotion of the school
To ensure compliance with agreed customer service standards for the school (and the group), paying particular attention to methods to survey and listen to customers; to provide feedback and inputting ideas to continually improve the process
To ensure the accurate upkeep of the admissions database (SchoolBase) and maximise its functionality in order to keep in touch with prospective families and provide opportunities to engage
To report regularly on pupil numbers to both the Headmaster and Bursar; produce weekly figures for Governors, as well as more in-depth reports for termly Governors’ meetings/reports, and progress meetings with the Director of Marketing & Admissions, Cavendish Education.
To handle all incoming admissions-related enquiries from prospective parents (by telephone, email, website, events etc), and work closely with the school’s Special Educational Needs Coordinator (SENCo) in order to assess paperwork and an applicant’s suitability for the school
To liaise with the Headmaster’s PA and other relevant staff members to schedule parental visits to the school
To arrange and deliver pre-visit briefings for the Headmaster on all prospective families who are visiting the school
To provide informative tours of the school and, where appropriate, to arrange follow-up ‘acquaint visits’ for prospective pupils; to liaise with the Academic Administrator to ensure that visits are booked into the school calendar and communicated internally to all staff, and that all acquaint pupils are allocated a ‘buddy’ for their stay
To provide a professional and efficient welcome for all visiting prospective families and other enquirers (education agents, consultants etc), recognising the importance of first impressions and genuine customer care
To liaise with Admissions Registrars of local (potential) feeder schools in order to create a beneficial working relationship
To action prompt post-visit follow-up activity to parents/other enquirers who have made admissions visits to the school
To send out offer letters to pupils; working closely with the Bursar to confirm and collate application fees etc
To provide updates to SLT/Briefing as required, with regards to acquaint pupils, new starters, feedback on the Admissions process
To maintain the prospective parents’ database on SchoolBase; ensuring accurate and timely data input for every stage of the admissions process
To work with the Marketing Associate to organise and promote Open Days, Transition events and new parent events – including all follow up correspondence
To ensure all potential pupils and parents are in receipt of all the necessary documents and information required at each stage of the admissions process to facilitate a smooth transition into the School
To conduct timely follow-up calls/send questionnaires to parents who did not choose the School to build a body of knowledge on alternative schools and areas for admissions / school improvement.
To be willing to represent the school at occasional external events, including supporting Cavendish Education events and group wide exhibitions; this may include very occasional evening/weekend work
To provide occasional emergency cover for the School Reception desk and deal with phone enquiries during the School holidays, along with other members of the administrative team during those periods
To undertake any other duties, as required regularly or occasionally by the Headmaster to ensure the smooth running of admissions within the school
To act within the requirements of GDPR.
The duties outlined above are not intended as a restrictive list and may be extended or altered to include other tasks that are commensurate with the role.
The Moat School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Required Start Date: April 25, 2021