insight6

We are well known for our CX programmes within the Education sector. From the largest private school groups, to universities, single site nurseries to the state system. We understand education. For example we have:

• Conducted highly focused surveys following an open day event to identify what further information the potential parent or student requires and how they felt about the experience
• Mystery shopped a new enquiry via the phone, web or chat to see how far the inquiry goes and the quality of the response
• Mystery shopped open days to identify immediate improvements to sign up new pupils
• Mystery shopped the establishment, identifying all the customer key touch points within the experience and to see if the team were able to encourage sign up
• Conducted focus groups with parents and students to identify how they felt about the everyday experience
• Introduce a unique process to boost the number of Google reviews or for any other review platform
• Conducted mentoring and coaching sessions with the team who are responsible for admissions and fundraising
• Facilitated team sessions on customer journey mapping in order to improve efficiency and to increase admissions

• Bronze Corporate Member