Lead Software Trainer and Implementation Consultant
ITQ Metis
ITQ Metis is looking for a personable and organised individual to lead software training and support the implementation of our Admissions platform for independent schools.
The successful candidate will learn the platform in detail, deliver clear and engaging training, and work with schools throughout the implementation process. This will include understanding their admissions processes, helping to configure the system, checking data, supporting testing and preparing customers for launch.
The role will involve working closely with admissions teams, registrars and senior school staff, as well as acting as a link between customers and our internal technical team.
Plan and deliver online and in-person software training for new and existing customers.
Become an expert user of the Metis Admissions platform and explain it clearly to users with different levels of technical confidence.
Tailor training to each school's admissions processes and requirements.
Create and maintain training materials and user guidance.
Support implementations from initial planning through configuration, data preparation, testing and launch.
Understand and document customer processes, terminology and requirements.
Check admissions data and system configuration for accuracy and completeness.
Manage customer actions and deadlines and communicate requirements clearly to internal colleagues.
Preferred skills and experience
- Experience working in the independent-schools sector, ideally within admissions, registration or a related role.
- An understanding of admissions processes and the associated data.
- Experience delivering software, systems or process training.
- Confidence learning and using new software products.
- Excellent verbal and written communication skills.
- Highly personable, patient and comfortable working directly with customers.
- Strong attention to detail and confidence working with data.
- Well organised and able to manage several customers and deadlines at once.
- Hard-working, conscientious and willing to take ownership of tasks through to completion.
- Experience implementing software or management-information systems would be helpful but is not essential.
If you are interested in joining our growing team, please send your cover letter and CV to [email protected].